"Frequency of Use" Q01 "Over 9/dy" 1 "5-8/dy" 2 "1-4/dy" 3 "Few Times/wk" 4 "Once/wk" 5 "Once/mo" 6 "Hours Used" Q02 "0-1" 1 "2-4" 2 "5-6" 3 "7-9" 4 "10-20" 5 "21-40" 6 "Over 40" 7 "Fun" Q03 "Under 1 hr" 1 "1-5 hrs" 2 "5-10 hrs" 3 "10-20 hrs" 4 "21-40" 5 "Over 40" 6 "Work" Q04 "Under 1 hr" 1 "1-5 hrs" 2 "5-10 hrs" 3 "10-20 hrs" 4 "21-40" 5 "Over 40" 6 "Organization Uses Web Effectively" Q05 "Not applicable" 1 "Strongly Agree" 2 "Somewhat Agree" 3 "Neither Agree nor Disagree" 4 "Somewhat Disagree" 5 "Strongly Disagree" 6 "Organization Uses Web Effectively to Reach Customers" Q06 "Not applicable" 1 "Strongly Agree" 2 "Somewhat Agree" 3 "Neither Agree nor Disagree" 4 "Somewhat Disagree" 5 "Strongly Disagree" 6 "Organization Uses Web Effectively to Streamline Operations" Q07 "Not applicable" 1 "Strongly Agree" 2 "Somewhat Agree" 3 "Neither Agree nor Disagree" 4 "Somewhat Disagree" 5 "Strongly Disagree" 6 "Organization Uses Web Effectively to Interact With Customers" Q08 "Not applicable" 1 "Strongly Agree" 2 "Somewhat Agree" 3 "Neither Agree nor Disagree" 4 "Somewhat Disagree" 5 "Strongly Disagree" 6 "Organization Uses Web Effectively in Training" Q09 "Not applicable" 1 "Strongly Agree" 2 "Somewhat Agree" 3 "Neither Agree nor Disagree" 4 "Somewhat Disagree" 5 "Strongly Disagree" 6 "Organization Uses Web Effectively to Reduce Red Tape" Q10 "Not applicable" 1 "Strongly Agree" 2 "Somewhat Agree" 3 "Neither Agree nor Disagree" 4 "Somewhat Disagree" 5 "Strongly Disagree" 6 "Problems Using the Web_Find new info" Q11 "Problems Using the Web_Organize" Q12 "Problems Using the Web_Find Known Info" Q13 "Problems Using the Web_Revisit" Q14 "Problems Using the Web_Lost" Q15 "Problems Using the Web_Vizualization" Q16 "Problems Using the Web_Speed" Q17 "Problems Using the Web_Cost" Q18 "Problems Using the Web_Broken Links" Q19 "Problems Using the Web_Bad HTML" Q20 "Problems Using the Web_Script Errors" Q21 "Problems Using the Web_Browser Problems" Q22 "Problems Using the Web_Incompatible Sites" Q23 "Problems Using the Web_Junk" Q24 "Problems Using the Web_Register" Q25 "Problems Using the Web_Graphics" Q26 "Problems Using the Web_Slow Ads" Q27 "Problems Using the Web_Paying for Content" Q28 "Problems Using the Web_Other" Q29 "Primary Uses of the Web_Education" Q30 "Primary Uses of the Web_Shopping" Q31 "Primary Uses of the Web_Entertainment" Q32 "Primary Uses of the Web_Work" Q33 "Primary Uses of the Web_Communication" Q34 "Primary Uses of the Web_Personal info" Q35 "Primary Uses of the Web_Time-wasting" Q36 "Primary Uses of the Web_Other" Q37 "Indispensable_WWW" Q38 "Indispensable_Email" Q39 "Indispensable_Chat" Q40 "Indispensable_Internet Phone" Q41 "Indispensable_Internet Fax" Q42 "Indispensable_Push" Q43 "Indispensable_Audio" Q44 "Indispensable_Video" Q45 "Indispensable_Video conf" Q46 "Indispensable_Digital sig" Q47 "Indispensable_3-D" Q48 "Indispensable_Java" Q49 "Indispensable_Other" Q50 "Indispensable_Don't know" Q51 "How Users Find out About WWW Pages_Books" Q52 "How Users Find out About WWW Pages_Friends" Q53 "How Users Find out About WWW Pages_WWW Pages" Q54 "How Users Find out About WWW Pages_Search Engines" Q55 "How Users Find out About WWW Pages_Directories" Q56 "How Users Find out About WWW Pages_Usenet" Q57 "How Users Find out About WWW Pages_Printed Media" Q58 "How Users Find out About WWW Pages_Sigs" Q59 "How Users Find out About WWW Pages_TV" Q60 "How Users Find out About WWW Pages_Other" Q61 "Number of Items in Favorites/Bookmark" Q62 "Don't Use" 1 "Don't Know" 2 "1-10" 3 "11-50" 4 "51-100" 5 "Over 100" 6 "Problems Using Favorites/Bookmarks_Quick Storage" Q63 "Problems Using Favorites/Bookmarks_Changed Content" Q64 "Problems Using Favorites/Bookmarks_See All" Q65 "Problems Using Favorites/Bookmarks_Organize" Q66 "Problems Using Favorites/Bookmarks_Complicated" Q67 "Problems Using Favorites/Bookmarks_Other" Q68 "Problems Using Favorites/Bookmarks_No Problem" Q69 "Problems Using Favorites/Bookmarks_Dont Use" Q70 "Favorites/Bookmarks Usage Patterns_Create New Entry" Q71 "Favorites/Bookmarks Usage Patterns_Manually Re-arrange" Q72 "Favorites/Bookmarks Usage Patterns_Create Folders" Q73 "Favorites/Bookmarks Usage Patterns_Create Subfolders" Q74 "Favorites/Bookmarks Usage Patterns_Change Title" Q75 "Favorites/Bookmarks Usage Patterns_Annotate" Q76 "Favorites/Bookmarks Usage Patterns_Delete Entry" Q77 "Favorites/Bookmarks Usage Patterns_Dont Use" Q78 "Favorites/Bookmarks Usage Patterns_Other" Q79 "Image Loading" Q80 "Under 25" 1 "26-50" 2 "51-75" 3 "Over 75" 4 "Cookie Policy" Q81 "Always accept" 1 "Same domain" 2 "Warn" 3 "Never accept" 4 "What is cookie" 5 "Don't know policy" 6 "No support" 7 "Navigation Services_AOL NetFind" Q82 "Navigation Services_Alta Vista" Q83 "Navigation Services_Bigfoot" Q84 "Navigation Services_Excite " Q85 "Navigation Services_411 " Q86 "Navigation Services_GTE SuperPages" Q87 "Navigation Services_HotBot" Q88 "Navigation Services_InfoSeek" Q89 "Navigation Services_Lycos" Q90 "Navigation Services_Web Crawler" Q91 "Navigation Services_MetaCrawler" Q92 "Navigation Services_WhoWhere" Q93 "Navigation Services_Yahoo" Q94 "Navigation Services_Don't Know" Q95 "Navigation Services_Other" Q96 "Internet Advertising" Q97 "Like a lot" 1 "Like a little" 2 "Some" 3 "Dislike a little" 4 "Dislike a lot" 5 Q98 1 "Like a lot" 2 "Like a little" 3 "Some" 4 "Dislike a little" 5 "Dislike a lot" 6 "Search for Specific Information" Q99 "Most times" 1 "Sometimes" 2 "Seldom" 3 "Never" 4 "Convey the Right Impression" Q100 "Most times" 1 "Sometimes" 2 "Seldom" 3 "Never" 4 "Have Fun and Explore" Q101 "Most times" 1 "Sometimes" 2 "Seldom" 3 "Never" 4 "Newsgroups" Q102 "Daily" 1 "Weekly" 2 "Monthly" 3 "Less than Once/Mo" 4 "Never" 5 "Electronic News" Q103 "Daily" 1 "Weekly" 2 "Monthly" 3 "Less than Once/Mo" 4 "Never" 5 "Product Information" Q104 "Daily" 1 "Weekly" 2 "Monthly" 3 "Less than Once/Mo" 4 "Never" 5 "Purchases" Q105 "Daily" 1 "Weekly" 2 "Monthly" 3 "Less than Once/Mo" 4 "Never" 5 "Reference Material" Q106 "Daily" 1 "Weekly" 2 "Monthly" 3 "Less than Once/Mo" 4 "Never" 5 "Research Material" Q107 "Daily" 1 "Weekly" 2 "Monthly" 3 "Less than Once/Mo" 4 "Never" 5 "Financial Material" Q108 "Daily" 1 "Weekly" 2 "Monthly" 3 "Less than Once/Mo" 4 "Never" 5 "Medical information" Q109 "Daily" 1 "Weekly" 2 "Monthly" 3 "Less than Once/Mo" 4 "Never" 5 "Chat groups" Q110 "Daily" 1 "Weekly" 2 "Monthly" 3 "Less than Once/Mo" 4 "Never" 5 "Job listings" Q111 "Daily" 1 "Weekly" 2 "Monthly" 3 "Less than Once/Mo" 4 "Never" 5 "Real Estate" Q112 "Daily" 1 "Weekly" 2 "Monthly" 3 "Less than Once/Mo" 4 "Never" 5 "Telephone listings" Q113 "Daily" 1 "Weekly" 2 "Monthly" 3 "Less than Once/Mo" 4 "Never" 5 "Maps" Q114 "Daily" 1 "Weekly" 2 "Monthly" 3 "Less than Once/Mo" 4 "Never" 5 "Watching TV" Q115 "Daily" 1 "Weekly" 2 "Monthly" 3 "Less than Once/Mo" 4 "Never" 5 "Using Phone" Q116 "Daily" 1 "Weekly" 2 "Monthly" 3 "Less than Once/Mo" 4 "Never" 5 "Sleeping" Q117 "Daily" 1 "Weekly" 2 "Monthly" 3 "Less than Once/Mo" 4 "Never" 5 "Exercising" Q118 "Daily" 1 "Weekly" 2 "Monthly" 3 "Less than Once/Mo" 4 "Never" 5 "Reading" Q119 "Daily" 1 "Weekly" 2 "Monthly" 3 "Less than Once/Mo" 4 "Never" 5 "Movies" Q120 "Daily" 1 "Weekly" 2 "Monthly" 3 "Less than Once/Mo" 4 "Never" 5 "Socializing" Q121 "Daily" 1 "Weekly" 2 "Monthly" 3 "Less than Once/Mo" 4 "Never" 5 "Household Work" Q122 "Daily" 1 "Weekly" 2 "Monthly" 3 "Less than Once/Mo" 4 "Never" 5