Info about the Project
Emotional labor (EL) is the process of managing one's feelings and outward expression in accordance with organizationally defined rules. Three types of emotional labor have been identified and can be stratified based on the display of emotion and the internal emotional state. In this study we interviewed Uber drivers to investigate their performance of emotional labor in the context of the positive affect that they are required to show and the role technology plays in their performance.
Faculty: Rosa Arriaga
Students: Daier Yuan
Emotional labor (EL) is the process of managing one's feelings and outward expression in accordance with organizationally defined rules. Three types of emotional labor have been identified and can be stratified based on the display of emotion and the internal emotional state. In this study we interviewed Uber drivers to investigate their performance of emotional labor in the context of the positive affect that they are required to show and the role technology plays in their performance.
Faculty:
Rosa Arriaga
Students:
Daier Yuan
